Find the answers to many Frequently Asked Questions from customers about RRT and the services that we offer.

At RRT we get a lot of Frequently Asked Questions. Below are some of the answers to the most common ones. Didn’t find what you are looking for here? use the form below to ask us directly or browse our site to learn more about what we do. 

How long will it take to complete the repairs?

This can be a very involved question. We always strive to complete the job as soon as possible. Lately, however, shipping delays and parts availability has added to the time needed to finish the repair. Trust that our goal is to return your vehicle to you in working order as soon as possible.

How much will it cost?

RRT charges a competitive labor rate compared to other independent specialists which also happens to be far less than the dealer. Our pricing on parts is inline with most retailers and we offer discounts when we can on parts. 

My car is running rough. Do I need a tune-up?

That is a possibility, however there is no such this as the classically thought 'tune-up' any more. Modern engines are very complicated machines with multiple layers of computer control. When you vehicle is running roughly, our first recommendation is to diagnose the problem. It may end up being a simple spark plug exchange, however there are many, many things that can cause an engine to not be at it's best.

Is there a charge to check out my car?

There are a few different charges that could apply while we are inspecting the vehicle. If we need to diagnose a specific problem, our hourly rate is $139/hr. Most diagnosis can be completed within the first hour. If we required more time to chase down a problem, we would present to you our plan and what we need to do along with the associated costs. If you want a general inspection of the vehicle as is required on many maintence plans or just to give you an overview of the car, our general inspection charge is $75

Do I need an appointment for a repair?

RRT services over 3000 vehicles a year. Typically we are booked out approximately a week, but that can vary depending on the time of year and any cancellations we might have had. The best thing to do is to give us a call, send an email, or use the 'Book Appointment' feature at the top of this website so we can get your scheduled. 

What credit cards do you take?

We currently accept VISA, Mastercard, Discover and American Express.

Do I need to take it to a dealership for maintenance in order to keep my warranty valid?

No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At RRT, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy - for many miles to come!

Why does my car need maintenance if it's running fine?

Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs. As parts wear out, they can fail. Regular maintenance can help prevent a situation where you are stuck on the side of the road or where a worn out part creates either a safety situation or causes other damage to your vehicle.

What will happen if I don't have the repairs done right now?

While some repairs may be able to be deferred depending on how the vehicle is used and stored, for the vast majority of situations, regular maintenance helps prevent breakdown situations. 

What Should I Do When My Check Engine Lights Come On?

Rule #1 is to never ignore a "Check Engine" light (Service Engine Soon' on some vehicles). Although some simple issues may trigger the light, there are many serious problems that may result in engine or drivetrain failure. The best thing to do is to have RRT diagnose the problem. 

How Often Should I Have My Brakes Checked?

Most modern vehicles have some type of brake wear sensors. The problem is these are not very reliable. When you bring  your car in for regular maintenance, RRT inspects your brake system and give you an accurate representation of how much brake life you have left. 

What are your hours?

RRT is open Monday through Friday, 8am until 5pm. We are closed on Saturday and Sunday.

Do I Really Need Winter Tires?

Depending on your driving habits in winter, you might not. However, for any daily driven vehicle, winters tires can dramatically improve your ability to handle, go and stop in snowy conditions. 

Can you tune my car?

RRT focuses on BMW, Mercedes, Audi and Porsche vehicles. If you own one of these platforms we would be more than happy to help you increase the performance of your vehicle.

For other makes, we recommend you reach out to an expert in that field. There is no such thing as a 'universal' tuner. For example, if you own a Subaru, a good local choice would be Mach V Motorsports which have been modifying Subbies for many, many years. For Nissan, Mitsubishi or Honda, reach our to PTuning for options.

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    What Our Clients Say

    Here's what our customers have to say about Car Repair Service

    How many places do you know have all 5 stars. These guys are amazing! From Wayne, Mike, etc, they are true professionals, the Harvard society of knowledge in performance and tuning, you can tell they love what they do. If you want it done right, and cant trust the dealers, which you cant, give these guys a try, you will not be disappointed.

    One of the most professional auto shops I’ve had the pleasure of taking my car to. Friendly, knowledgeable, and very experienced staff, they clearly know what they’re doing and do it well. Relatively inexpensive compared to other BMW Speciality shops, especially the stealerships. I wouldn’t take my BMW for any kind of work (cause they basically do everything) to any other place but RRT!

    Wayne and the guys are RRT are not only consummate professionals but also the best in the business when it comes to modifying, tuning, and repairing BMWs, Audis, and just about anything else with an engine. I have been working with RRT with various projects for years and have nothing but great things to say about them. Rest assured your vehicle is in great hands at RRT.