Last week i made an appointment for my car to have 4 tires mounted and balanced and aligned for my 2007 Honda Civic SI. I am unable to remember the person that took care of from making the appointment to walking in and handing my keys to the person, but i will have to say. Very professional and i told them it would be ok if i had waited in the their waiting room and they said yeah no problem, but i first went to get breakfast being that i made the appointment first thing in the morning. by the time i got back from breakfast my car was in the shop and getting worked on. I was there for about 1-2 hours as expected and to be honest it felt like i did not wait that long.Checking out was a breeze and they didn't give the typical shop feel of oh you need X-Y-Z, it was straight to the point and my car checked out fine. i will be looking to give more of my business to them being how professional they were and their pricing was affordable. all's i have to say to RRT is keep doing a great job.
I took my '01 M5 in a few weeks ago to have new front tires mounted and an alignment. I had a slight vibration at highway speeds and thought maybe the new tires would solve that problem as well. The spec sheet for the new alignment appeared perfect and was just what I was looking for, however, the car did not feel right and the steering wheel was slightly crooked. After a couple busy weeks I contacted them about it and they had me bring it back. After a few tries realigning the front, and balancing the rear tires at my request, the car feels brand new again. Steering wheel is straight ahead again and it is smooth as silk on the highway. Thank you to everyone at RRT that made me a happy customer again!
If you own any performance car, this is the place to go. I've had them work exclusively on my M4, my GT-R and now my 911 turbo. They are no nonsense and will not give you a run around on anything. 10 stars out of 5, you read that correctly
If you are a BMW owner in the DMV area, this is the only shop you should bring your Bimmer for services. I had a delayed shifting issue with my SMG and every shop wants to replace the transmission including RRT's. The only difference between RRT's and other shops is that they listened to me and willing to try my solution to fix the delay before replacing the transmission even though they have never heard of the solution. They listen and willing to try different things even though they know more about BMW than me. They even try to sort out an issue for me that was not on the list. The estimate was very accurate and their price is market price. Not cheap, but you get what you paid for. Thanks Mike and RRT's for getting Blueball back on the road where it belongs!
True enthusiast that are professional and extremely courteous. Their passion for motorsport runs deep throughout their staff. The best part is their prices are great for the quality of work. I have no affiliation or sponsorship from RRT, this is genuinely from my experience.
The most knowledgeable and honest BMW experts in the DMV area. Without doubt take it to them before taking your BMW to the dealer for an estimate. Ask for Mike, the guy knows what he is doing and he is always accurate on his estimate. FYI, they also take care of my Porsche!
Very professional and friendly team RRT has. Alex is a great guy. Offered to show me around the shop and gave a lot of advice on what the best mods of my car should be. They will be my permanent go to shop.
RRT is hands down the best BMW/Euro auto shop in the Metropolitan area. Honest staff and great service are just some of the highlights of the RRT community. I will continue to get work done on my car at RRT and so should you!
Last week I had a potentially catastrophic issue with the transmission in my 2013 135i. Alex and Mike at RRT worked with my third party warranty provider to get the claim approved and I was back on the road with a new transmission in less than a week, with only 2 days under the knife. Incredibly happy with their service and patience as I continuously annoyed them with questions!
RRT is great facility! The staff there is professional and very honest. I took my X5 in there to get looked at and was giving A+ customer service! Instead of charging me for a job they made recommendations on what I should do! The option was mine! I felt no pressure! I'll be taking my Bimmer here from now on! Thanks Mike!
First time customer. Everything from scheduling, to check in and out was as smooth as anyone could possibly want. Everyone from the sales staff to the the mechanics delivered above what I expected. I will be returning and sending others their way. Very reasonable prices as well.
JOHN here: Wayne, Alex and the rest RRT is one of the best, what else is there to say, they turned my M3 to into a lean mean machine just look at the RRT cover page :). This is going to be vicious once the dinan S3-R is completed this year.